These Terms and Conditions outline the rules and regulations for the use of Full Tank Services’ website and services, located at https://fulltank.us (the “Website”).
By accessing this Website or using our services, including the fuel card issued through our partnered platform(s), we assume you accept these Terms and Conditions in full. If you do not agree to all of the Terms and Conditions stated on this page, you must not continue to use this Website or Service.
The following terminology applies to these Terms and Conditions, Privacy Statement, and all other legal notices or agreements between Full Tank Services, LLC (“Company”, “Ourselves”, “We”, “Our” and “Us”) and you, the user or customer (“Client”, “You”, “Your”). All terms refer to the offer, acceptance and consideration of payment necessary to provide our services to the Client in the most appropriate manner, subject to and in accordance with applicable laws of the United States. Use of singular/plural, capitalization, and pronouns such as “he/she” or “they” shall be interpreted interchangeably and as referring to the same.
WHEN YOU ACCESS, REGISTER FOR, OR USE THE FULL TANK SERVICES WEBSITE, MOBILE APPLICATIONS, FUEL CARD, OR RELATED SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD, AND ACCEPTED THESE TERMS AND CONDITIONS AS WELL AS OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT OR OUR PRIVACY POLICY, YOU MAY NOT USE THE SERVICE.
Subject to your complete and ongoing compliance with all the terms and conditions of this Agreement (“Terms”), Full Tank Services grants You: (1) a limited, non-exclusive, non-transferable, revocable license, without the right of sublicense, to access and use the Full Tank Services website, mobile applications, and account management tools solely for lawful commercial purposes in connection with fuel purchasing and expense management, and (2) the right to access and use the Full Tank Services fuel card and its related services and features as provided through Full Tank Services and its issuing partner platform(s), solely for your business’s authorized fuel purchases and account activities.
IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
You may not: copy, sell, rent, sublicense, assign, modify, publicly display or distribute, or make a derivative work from the Full Tank Services website, mobile application, account management tools, or services. These platforms contain proprietary content and valuable trade secrets owned by Full Tank Services and its partners.
You further agree not to do any of the following:
A. Post, upload, publish, submit, or transmit anything that:
(i) infringes, misappropriates, or violates a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy;
(ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;
(iii) is fraudulent, false, misleading, or deceptive;
(iv) is defamatory, obscene, pornographic, vulgar, or offensive;
(v) promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group;
(vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or
(vii) promotes illegal or harmful activities or substances.
B. Use, display, mirror, or frame the Services, or any individual element within the Services, Full Tank Services’ name, any trademark, logo, or other proprietary information, or the layout and design of any page or interface, without Full Tank Services’ express written consent.
C. Access, tamper with, or use non-public areas of the Services, Full Tank Services’ systems, or the technical delivery systems of its partners and providers.
D. Attempt to probe, scan, or test the vulnerability of any Full Tank Services system or network or breach any security or authentication measures.
E. Avoid, bypass, remove, deactivate, impair, or otherwise circumvent any technological measure implemented by Full Tank Services, its service providers, or any third party to protect the Services.
F. Attempt to access or search the Services or retrieve data using any engine, software, tool, agent, device, or mechanism (including crawlers, spiders, data mining tools, or scripts) other than the software and/or search features provided by Full Tank Services or standard, publicly available web browsers.
G. Send any unsolicited or unauthorized advertising, promotional materials, emails, junk mail, spam, chain letters, or other forms of solicitation.
H. Use any meta tags or other hidden text or metadata utilizing Full Tank Services’ name, trademarks, URLs, or product identifiers without Full Tank Services’ express written consent.
I. Use the Services for the benefit of any third party or in any way not expressly permitted by these Terms.
J. Forge headers or manipulate identifiers in order to disguise the origin of any content transmitted through the Services.
K. Attempt to decipher, decompile, disassemble, or reverse engineer any software used to provide the Services.
L. Interfere with, or attempt to interfere with, the access of any user, host, or network, including without limitation sending viruses, overloading, flooding, spamming, or mail-bombing the Services.
M. Collect or store any personally identifiable information from the Services without the express permission of the individuals concerned.
N. Impersonate or misrepresent your affiliation with any person or entity.
O. Violate any applicable law, regulation, or governmental order.
P. Encourage, assist, or enable any other person to do any of the foregoing.
Although Full Tank Services is not obligated to monitor access to or use of the Services, or to review or edit any data or content submitted by you, Full Tank Services has the right to do so for the purpose of operating the Services, ensuring compliance with this Agreement, or complying with applicable legal obligations. Full Tank Services reserves the right, at its sole discretion, to remove or disable access to any content or account at any time and without notice if it determines that your actions are in violation of these Terms or are otherwise objectionable.
The primary purpose of Full Tank Services is to enable motor carriers and independent operators to locate fueling stations, access real-time discounts, and monitor card transactions through tools provided by Full Tank Services and its service partners. By accessing the associated mobile or web-based platforms, you authorize Full Tank Services’ authorized providers to access and report location data as part of the fueling process. You agree and acknowledge that:
If you choose to disable location tracking through authorized platforms, certain Service features may not function properly. LOCATION DATA MAY NOT ALWAYS BE ACCURATE AND FULL TANK SERVICES DISCLAIMS ANY AND ALL WARRANTIES RELATED TO LOCATION DATA OR ITS USE.
If you provide data such as fueling preferences, vehicle information, odometer readings, or route activity, including but not limited to source and destination, pricing benchmarks, or vehicle identifiers, you agree that Full Tank Services and its technology providers may use that data for operational and analytical purposes to improve the Service. If you use the Service outside the United States, you expressly consent to the transfer and processing of your data in accordance with applicable law.
You understand and agree that Full Tank Services and its providers may retain transaction-related and system-generated data in accordance with their internal retention schedules and legal obligations. Full Tank Services is not obligated to store or retrieve such records beyond the applicable retention period.
Full Tank Services exclusively owns all title, license, and copyright in the Website and Service. You may not remove or alter any copyright notice or proprietary marking displayed in the Service. This License is not for sale and does not convey any rights of ownership to You whatsoever.
Full Tank Services reserves the right, in its sole discretion, to change, modify, add, or remove portions of the Website, Service, or these Terms and Conditions at any time by making the updated version available through the Website. The Terms will be identified by the most recent date of revision and will be effective immediately upon being made available, except as follows:
Your continued use of the Service after modifications to the Terms become effective constitutes your binding acceptance of such changes.
WE HAVE NO CONTROL OVER, AND ASSUME NO RESPONSIBILITY FOR, THE CONTENT, PRIVACY POLICIES, OR PRACTICES OF ANY THIRD-PARTY WEB SITES OR SERVICES, INCLUDING THOSE PROVIDED BY OUR INTEGRATION OR SERVICE PARTNERS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH THE USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH WEB SITES OR SERVICES. FULL TANK SERVICES HAS NO RESPONSIBILITY FOR THE AVAILABILITY, QUALITY, OR PERFORMANCE OF THIRD-PARTY SYSTEMS OR SERVICES. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit or utilize.
You may use the Services only if you are 18 years or older and capable of entering into a binding contract with Full Tank Services and are not barred from using the Services under applicable law. Use of the Service requires that you submit your information through the Website or other approved channel and complete the onboarding process, including signing a written agreement and providing any required documentation.
It is important that all information you provide to Full Tank Services during onboarding or in connection with your use of the Service is accurate, complete, and up to date. You agree to promptly update any such information as needed. Full Tank Services reserves the right to deny, suspend, or terminate access to the Services if you fail to provide or maintain accurate and current information.
You are solely responsible for your interactions with Full Tank Services representatives, drivers, or other users of the Services. You agree to exercise discretion, common sense, and sound judgment in your use of the Services. Full Tank Services and its affiliates disclaim any and all responsibility for the conduct of users of the Services.
Once enrolled, you, as the authorized contact or administrator of your company or account, may be granted access to manage account features, including fuel card limits, driver assignments, or card settings through third-party tools made available by Full Tank Services and its partners. You are solely responsible for the use, control, and management of any tools or settings made available to you. Full Tank Services is not responsible for the actions taken under your direction or by your authorized users.
Please carefully consider the information you choose to submit and share when enrolling in the Full Tank Services fuel card program. Full Tank Services’ role is to provide access to fuel card services and data management tools through its third-party providers, and it is your responsibility to determine how fuel card access, usage limits, and data visibility are managed within your organization.
The Services may involve the assignment of cards to individual drivers or vehicles. In such cases, transaction data, spending history, and location-based fueling activity (“Driver Data”) may be visible to the fleet owner or account administrator via authorized account management tools. This data is intended solely for legitimate operational use, including fuel monitoring, security, and reporting.
If you assign a card to a driver or employee, you are responsible for informing that individual that their fuel usage and transaction history may be monitored by the account owner or other authorized personnel within your company. Full Tank Services does not access or use Driver Data beyond what is required to facilitate Service delivery.
Terms of payment are within the sole discretion of Full Tank Services and its service providers. Access to and use of the Website is free of charge. However, submitting an application for the Full Tank Services Fuel Card Program, and activating or using the Service, involves fees and financial commitments as outlined on the Website and in the separate Business Fuel Card Agreement. You represent and warrant that:
Invoices
Invoices are issued and payable according to the billing schedule stated in the Business Fuel Card Agreement, typically on a weekly basis. Payment is processed automatically via ACH or another approved method. A failure to pay may result in a late fee of $35 per failed transaction and a daily penalty of 0.5% on the unpaid balance, up to 30 days, as outlined in the Agreement. Full Tank Services reserves the right to suspend Services until all outstanding balances are paid.
Fees and Charges
You agree to bear all fees and charges associated with the use of the Fuel Card Program and any payment processing services, including but not limited to platform or transaction fees imposed by third-party providers. These fees are separate from the fuel charges and are non-refundable unless expressly stated otherwise in writing.
Deposit and Refund Policy
A refundable security deposit is required per truck before card activation. The deposit will be returned after closure of the account, subject to all outstanding balances being settled, typically within 45 days. Refunds are governed solely by the Business Fuel Card Agreement and may not apply to unrelated services or inactive accounts with unresolved balances.
Disputes
All disputes related to charges must be submitted to Full Tank Services in writing within sixty (60) days of the invoice date. Charges not disputed within that period are considered final and non-refundable. Full Tank Services reserves the right to change pricing or payment terms at its discretion, consistent with the terms of the Business Fuel Card Agreement.
Third-Party Providers
Payment processing and fuel card services are facilitated through third-party partners, as designated by Full Tank Services. FULL TANK SERVICES IS NOT RESPONSIBLE FOR THE AVAILABILITY, PERFORMANCE, OR POLICIES OF THIRD-PARTY PROVIDERS. All billing and payment obligations are subject to the terms set forth in the Business Fuel Card Agreement and applicable provider agreements.
This Agreement will remain in full force and effect unless and until it is terminated in accordance with its terms. The Business Fuel Card Agreement will automatically renew for successive terms equal in duration to the original term, unless You notify Full Tank Services of your decision not to renew by sending an email to info@fulltank.us at least thirty (30) days prior to the end of the then-current term. If You terminate the Service, your participation will not be renewed after your current subscription term expires.
Your rights under this Agreement will terminate immediately without notice if You fail to comply with any provision of these Terms or of the Business Fuel Card Agreement. Termination does not relieve You of any outstanding financial obligations. If You terminate the Agreement before the end of the then-current term, You will be responsible for all remaining charges due for the full duration of that term.
Upon any termination, discontinuation, or cancellation of Services, all provisions of this Agreement and the Business Fuel Card Agreement that by their nature should survive termination will remain in effect. These include, but are not limited to, provisions regarding indemnification, limitation of liability, dispute resolution, ownership rights, and payment obligations.
THE WEBSITE, SERVICE, AND ANY MATERIALS PROVIDED BY FULL TANK SERVICES OR ITS PARTNERS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. FULL TANK SERVICES DOES NOT GUARANTEE THE PERFORMANCE OR RESULTS YOU MAY OBTAIN FROM USING THE WEBSITE, THE FUEL CARD PROGRAM, OR ANY ASSOCIATED SERVICES. YOU ASSUME THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FULL TANK SERVICES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
FULL TANK SERVICES DOES NOT REPRESENT OR WARRANT THAT:
To the maximum extent permitted by applicable law, in no event shall Full Tank Services be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or related to any claim (including, without limitation, loss of profits, data loss, business interruption), personal injury, breach of contract, tort, or any other liability related to your use of or inability to use the Website, the Fuel Card Service, or any associated systems or third-party platforms.
In no event shall Full Tank Services’ total liability under this Agreement exceed the actual amount paid by You to Full Tank Services in connection with the Fuel Card Service giving rise to the claim. The limitations of damages set forth above are fundamental elements of the basis of the bargain between You and Full Tank Services.
Time Limitation for Claims
Any cause of action related to the Service or these Terms must be initiated within one (1) year after the cause of action arises and shall not be brought thereafter.
You agree to indemnify and hold harmless Full Tank Services, its vendors, service providers, and their respective subsidiaries, officers, directors, agents, employees, partners, and consultants from any claim, demand, or liability, including reasonable attorneys’ fees, arising out of or related to:
Full Tank Services reserves the right to control and direct the defense of any matter subject to indemnification under this Agreement. If Full Tank Services elects to assume control of such defense, You agree to fully cooperate with Full Tank Services’ efforts, including complying with requests for assistance and information as reasonably required.
You waive any right to initiate, join (opt into), remain in (not opt out of), or otherwise participate in any class action, collective action, consolidated action, or representative action brought against Full Tank Services.
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law principles. Any legal action, claim, or proceeding arising under this Agreement must be brought exclusively in the Circuit Court of Kane County, Illinois.
Because Full Tank Services is not involved in the provision or performance of third-party services associated with the use of the Fuel Card (including any interactions between Drivers, Fleet Owners, or other parties), You agree that in the event of any dispute between You and any such third party (each, an “Other Party”), You will resolve such matters directly with the Other Party.
You hereby release Full Tank Services and its officers, directors, employees, contractors, agents, affiliates, and service partners from any and all claims, demands, or damages (actual or consequential), known or unknown, arising out of or in any way connected with any dispute involving an Other Party.
This Agreement constitutes the entire agreement between You and Full Tank Services and supersedes all prior agreements, understandings, negotiations, or communications, whether written or oral, relating to the subject matter of this Agreement and the Services.
You may not export, re-export, or otherwise transfer any element of the Service without (1) the prior written consent of Full Tank Services and (2) compliance with applicable export control laws and all necessary government authorizations.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, that provision shall be deemed reformed only to the extent necessary to render it valid and enforceable, and all other provisions shall remain in full force and effect.
You may not assign this Agreement, in whole or in part, without the prior written consent of Full Tank Services, whether by operation of law or otherwise. Any attempted assignment without consent shall be void. Full Tank Services may assign this Agreement without notice or Your consent. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.
The failure of Full Tank Services to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and shall not be deemed a continuing waiver of any other provision or breach.
Any notices or communications provided by Full Tank Services under this Agreement, including those regarding modifications to these Terms, will be delivered by Full Tank Services: (i) via email to the contact information you have provided; or (ii) by posting an updated version on the Website. For notices sent via email, the date of receipt shall be deemed the date the notice is transmitted.
You understand and agree that:
(i) the Service is a fuel management and reporting tool only and is not a substitute for operational oversight or financial management of your fleet or business;
(ii) the Service relies on third-party networks, systems, and platforms (including but not limited to the Internet, GPS data, mobile applications, and external portals), and Full Tank Services does not control or guarantee the performance or accuracy of these services;
(iii) you are solely responsible for acquiring, maintaining, and securing your devices, systems, Internet access, and user credentials; and
(iv) reports and data visible through the Service are based on inputs from You, your Drivers, and third-party systems, and Full Tank Services is not responsible for the completeness or accuracy of such data.
Full Tank Services reserves the right to modify these Terms at any time, in its sole discretion. If changes are made, Full Tank Services will notify You by either posting the updated Terms on the Website or by sending a communication to the contact information You have provided. Your continued use of the Service after such notice constitutes acceptance of the modified Terms.
If You do not agree to the modified Terms, You must discontinue using the Service. Because the Service is subject to ongoing development and improvement, Full Tank Services reserves the right to modify, suspend, or discontinue any part of the Service at any time without prior notice.
In consideration of, and to induce Full Tank Services to enter into this Agreement, the individual signing and executing this Agreement on Your behalf (“Guarantor”) agrees to personally guarantee the payment of Your debts and obligations under the terms of this Agreement.
This Guaranty is given freely and voluntarily by the Guarantor to Full Tank Services, without coercion, and after either consulting legal counsel or reviewing the terms of this Personal Guaranty.